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How Consumer Brands Can Connect with Customers in a Changing Retail Landscape

Harvard Business

Whirlpool differentiates its brands — including WP, Maytag , and KitchenAid — by conveying each unique brand voice across a mix of landing sites, social media, and YouTube channels. They’re increasingly important to marketing, customer engagement, and sales — in any sector. Add value to the consumer.

Retail 28
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6 Reasons Inflation is Higher than You Think

Tom Spencer

apparel and electronics), but the price of other consumer goods have risen sharply (e.g., This is already impacting home sales, and Fannie Mae forecasts home sales will fall for the next 2 years. Figure 2 : Inflation Adjusted Price Changes since 1998. education, medical services, legal services).

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The Ways Customers Use Products Have Changed — but Brands Haven’t Kept Up

Harvard Business

The emergence of the iPhone and smart technology completely altered the way consumers interact with media and brands. People are consuming media and content as well as curating and creating it. Consumers quickly became accustomed to the opportunity to interact and dictate media culture. The conversation now runs two ways.

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An Emotional Connection Matters More than Customer Satisfaction

Harvard Business

Many companies are busy mapping their customer experience and tracking customer activity across physical stores, call centers, e-commerce sites, and social media, gathering mountains of data from their own surveys, customer tracking systems, loyalty programs, and third-party providers. Turning data into action.

Retail 45
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Catalyzing Retail Success To Capture Market Share

Business Consulting Agency

Strategic investments in digital marketing have emerged as a cornerstone for retail brands, presenting unparalleled opportunities for expanding market share, amplifying sales, attracting a wider customer base, and ultimately, maximizing profits. Through business consulting services , retail brands have access to industry professionals.

Retail 52
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How One Clothing Company Blends AI and Human Expertise

Harvard Business

The company offers a subscription clothing and styling service that delivers apparel to its customers’ doors. Some extremely successful companies have made great use of recommendation engines to boost sales or improve customer satisfaction. This is where the work interface comes into effect.

Company 28
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The Benefits of Hiring Your Best Customers

Harvard Business

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Sales & Marketing Adapted from.

Energy 28