Airlines Benchmarking Meeting Training 
Peter Stark
NOVEMBER 4, 2018
What is amazing is that most DMV employees are seasoned veterans capable of being cross-trained to handle every possible transaction a customer may need to accomplish. Southwest Airlines is a great role model when it comes to team members who can accomplish multiple jobs. So why haven’t more companies made cross-training a priority?
Harvard Business
NOVEMBER 21, 2016
Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Benchmark English proficiency. Recognize the need for personalized sector-specific training.
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