Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.

Leadership 112

Leadership Training Training Airlines 112

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

AUGUST 2, 2018

People do not need to know how to fly a plane to be able to spot sensible new airline routes. They are “trained” to spot patterns using an existing set of data inputs and outputs. If employees have thought about proper ethical limitations of AI, they can be important guards against its misuse. What is it good at?

Data 34

Data Software Tools Travel 34

Consultant Ninja

JULY 17, 2009

We began discussing the term "Client Service," which was used extensively during training, but never truly defined. Keep us "posted" Re: client service, I dared raise the point in a team meeting the other day that I didn't feel we were really adding value for our client, and nearly got my head bitten off. res i(p)sa.

Consulting 100

Consulting Management Oliver Wyman Airlines 100