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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

Aerospace is one of the fastest growing markets. While both the size of the market and its growth rate are both large, so is its carbon footprint. The Aviation Market. Ever since the Wright Brother’s famous first flight in 1903, the aviation market has gone nowhere but up. per year over the same period.

Trends 88
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Defense, then Offense

CaseInterview.com

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). Second, new opportunities emerge or grow dramatically (think: video conferencing, delivery services, telemedicine, PPE). Sometimes, you get lucky because the market moves toward you.

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To Change Your Strategy, First Change How You Think

Harvard Business

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Minto Pyramid Principle

CaseInterview.com

Hypothesis 1.1.3 – We can introduce a new product. Example 2: Carlsberg wants to enter the Italian market shall they do this? Hypothesis 1 – Carlsberg should enter the Italian market. Hypothesis 1.1 – The Italian market is attractive. Hypothesis 1.3 – Carlsberg has the capability to enter the market.

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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26
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Don’t succumb to the ‘CX sacrifice’

1 to 1

This is a mistake,” said panelist Nick Cerise, chief marketing officer at TTEC. Instead, Cerise and analysts from global research firm Omdia mapped a path to keep the workforce intact, more productive, and better-equipped to deliver an exceptional customer experience. Examine your process, Cerise continued.

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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Check out this Zappos organizational culture video: [link] Keeping culture strong becomes more challenging as the organization grows. The Journal of Product Innovation Management, 30 (4), 763-781.

Culture 76