LSA Global

DECEMBER 6, 2017

Like most performance issues, the answer to improvements in TSA screening most likely contains a combination of actions related to clear goals/roles/processes, improved technology, better trained employees and aligned performance metrics and rewards.

Training 28

Training Training Process Improvement Metrics 28

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. Developing these sorts of metrics will not be quick or easy. These are all questions that will be answered with data and that will inform customized transformation plans.

Change Management 28

Change Management Data Company Management 28

1 to 1

DECEMBER 22, 2021

In the training and development phases, employee or trainer performance metrics can be analyzed to find positive and negative outliers in performance during training and in live environments. The curriculum can be modified based on performance and on how effective the methods are in both training and the live environment.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

AUGUST 30, 2018

While experimentation is focused on learning strategic or process improvements, it is equally important to manage the pace of learning through apprenticeship. Goals and metrics were transparent to everyone so that nothing was hidden. Systematically manage apprenticeship.

How To 38

How To Retail Productivity Operations 38

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

NOVEMBER 16, 2016

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. There is also some limited evidence that certain efforts to improve patient satisfaction can actually reduce quality outcomes.

System 28

System Healthcare Financial Construction 28

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. What metric matters more: engagement or inquiry? These organizations don’t design with virtuous cycles in mind. ”Let’s make search faster and simpler,” they said.

Engineering 28

Engineering Company Data Productivity 28