Before Automating Your Company’s Processes, Find Ways to Improve Them

Harvard Business

One of the most recent automation technologies to emerge is robotic process automation , or RPA. RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Many organizations have adopted it for automating back- and middle-office processes, and many have achieved rapid returns on their investments.