Is Two Better than One?

Gina Abudi

In today’s society we want everything better, faster, and more efficient than it once was. Even though we live in an environment of constant change and improvement, most of us have learned to adapt and even expect more than is even currently available. Leadership continuous improvement customer satisfaction customer service process improvement In fact, some of us want it cheaper as well.

"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

You’re not doing any process mining. You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” Conversely, companies that adopt an incremental improvement approach tend to spend too much time on analyzing the “as-is.” Continuous improvement?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

One of the most recent automation technologies to emerge is robotic process automation , or RPA. RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Many organizations have adopted it for automating back- and middle-office processes, and many have achieved rapid returns on their investments.

Looking Beyond Short Term Financial Metrics (Nigel Lake, Part 2 of 10)

Tom Spencer

The iPhone was essentially a proper computer which was small enough to be a phone, and to get there was a journey of miniaturisation of processes, improving battery technology to be able to store the power to run the phone for long enough that people would think it was useful, and the improvement of the screen technology. (Source: Flickr ).

Is More Effective Training the Answer?

LSA Global

Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Some lawmakers seek improvement through better technology. Certainly something has to change…they need to do a root cause analysis and improve performance. This greatly improves your chances of ensuring the new skills are effectively transferred back to the workplace. #3.

Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Drawing on the concept of “efficiency wages,” some economists argue that higher pay can by itself improve performance by enabling companies to attract and retain better people and by motivating employees to work harder. For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements. Image Source/Getty Images.

Transforming Health Care Delivery to Increase Value - SPONSOR CONTENT FROM SIEMENS HEALTHINEERS

Harvard Business

Toward that end, policymakers have introduced value-based payment models that reward quality and efficiency, in contrast with the traditional fee-for-service model, which incentivizes volume. From bundled payments to accountable care organizations, value-based payment models incentivize providers to deliver high-quality care—efficiently. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care.

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise. In one example, a people analytics team at a global CPG company was enlisted to help optimize a financial process that took place monthly in every country subsidiary around the world. Kenneth Andersson for HBR.

CC’ing the Boss on Email Makes Employees Feel Less Trusted

Harvard Business

He found that increased transparency led workers to conceal information, even when that information was beneficial, such as process improvements they’d discovered. First of all, these findings clearly show that complete transparency in electronic communications is not the “Holy Grail” that every organization has been waiting for to promote efficiency and collaboration. Ali is sitting at his desk, clearing out his email inbox.

How Digital Technology Is Changing Farming in Africa

Harvard Business

For decades, African governments have used many policy instruments to improve farm productivity. But most farmers are still only marginally improving yields. Some continue to use traditional processes that depend heavily on historical norms, or use tools like hoes and cutlasses that have not evolved for centuries. African entrepreneurs are now interested in how farmers work and how they can help improve yields.

Tools 47

Leadership Development Should Focus on Experiments

Harvard Business

Over the past couple of years, we have collaborated with the leadership development team at Cargill, one of the world’s largest global agricultural processing and distribution companies, to apply these ideas in a program for high-potential managers called “Leading in a Complex World.” product pricing, operational efficiency, customer service, etc.). Another tried generating operational efficiencies through a different supply chain control tower process.

Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Don’t optimize for efficiency. In later stages you’ll want people who think about how to scale through process, training, and systems. Add a touch of process, carefully. Don’t put process over people.

Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

Karen’s communication, and others like it, represent a success for us: We had built a system to assure that we encouraged criticism – in essence inviting patients to speak their minds – so that we could learn and improve. Underlying the program were two critical premises: First, that unhappy patients often sit in silence, and that giving them a voice will reveal unsuspected opportunities for improvement; and second, that patient experience and quality of care are linked.

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Applying these tools when building a team could both improve project performance and help to build another new data set.

Keeping Human Stories at the Center of Health Care

Harvard Business

And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. ”) This allows leaders to focus on their team members’ well-being and to measure the impact of new processes, technologies, and care models on the well-being of physicians, nurses, and staff. VCG/Getty Images.

Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” and “Does the program actually lead to improved value care delivery?”