Tom Spencer
JUNE 2, 2018
The massive benefits seen in Australia from the development of digital technology include increased living standards, shrinking distances through telecommunications, improved efficiency for businesses and government, as well as a larger workforce. These systems can broaden operational efficiencies and improve public and road safety.
1 to 1
MAY 13, 2014
I had a very interesting meeting the other day with Rowley Douglas, executive vice president of North American operations for CloudSense, a cloud services company which provides platforms used to manage the customer lifecycle for companies in telecommunications, media, and other industries.
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Harvard Business
SEPTEMBER 21, 2018
This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.
1 to 1
JUNE 16, 2022
This article first appeared in the Customer Strategist There’s a fundamental shift happening when it comes to customer experience, both in expectations and capabilities, but too many brands aren’t prepared to meet the moment. Meet people’s emotional needs. Do an honest assessment of the customer experience operating model.
Harvard Business
APRIL 6, 2016
The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. The common idea behind these models is that the company does not have to be the (full) owner of the asset to be its (sole) operator.
Management Consulted
JANUARY 25, 2016
Telecommunications. Sean Sternbach – Director of Operations – Pet Lodge Pet Resort. Some employees explain that they need to be available 24/7 to meet the rigorous demands placed upon them. Healthcare. Heavy Equipment. Life Sciences. Media & Entertainment. Oil & Gas. Private Equity. Office Locations .
Tom Spencer
JULY 12, 2015
Tom: North Highland offers a range of solutions including Data and Analytics, Managed Services, Operating Efficiency Ratio, People and Change, Professionalising IT, Social Insights Lab and Strategy and Advisory. Where does North Highland do the bulk of its work? Are graduates expected to pick an industry specialisation?
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