1 to 1

NOVEMBER 16, 2022

Locking in valuable customer relationships is a strategic capability that allows firms to stay extremely close to customers to gain valuable insight on where to make incremental investments that will generate ROI quickly and improve the experience. Don’t throw new products and services at customers without a clear need.

Balance Sheet 26

Balance Sheet ROI Operations Media 26

1 to 1

MAY 26, 2022

For instance, by providing faster, more accurate reporting and analysis, a BI tool could identify bottlenecks in a contact center and help refine operational processes to improve customer support. Regression models are also commonly used to anticipate customer buying patterns – what product a customer will buy, when, and through what channel.

Data 26

Data Tools Sales ROI 26

Asamby Consulting

MAY 4, 2022

Reform your team’s meeting habits to boost productivity and business impact as a CEO (a post-pandemic approach). Too many meetings will slowly weaken productivity by splintering everyone's work into small chunks and reducing their time for deep work. And with less productivity comes less impact and/or innovation.

Meeting 52

Meeting Tools Survey Productivity 52

1 to 1

OCTOBER 12, 2020

Mention digital transformation to a CFO, and you would likely get push-back about big expenses and little ROI. Digital became a lifeline for companies struggling to maintain their operations and customer experiences in a completely virtual marketplace. Hello Digital Business appeared first on 1to1 Media.

ROI 26

ROI Healthcare Insurance Insurance 26

1 to 1

JUNE 1, 2021

It streamlines operations and frees customer-facing employees up to focus on more meaningful interactions with customers. This results in faster resolutions for customers, better overall experiences, and increased productivity. Brands can achieve triple digit ROI from RPA and other CX automation tools.

Software 26

Software Turnaround Automotive ROI 26

Harvard Business

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. Over three billion credentials were reported stolen last year.

Data 31

Data ROI System Education 31

Harvard Business

MARCH 22, 2017

Marketers need to master data analytics, customer experience, and product design. This includes the product, the buying process, the ability to provide support, and customer relationships over time. Each outbound communication is measured individually for immediate ROI. These members are 2.6 Turn everyone into an advocate.

Marketing 48

Marketing Agile Fashion Sales 48

1 to 1

AUGUST 18, 2021

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

AUGUST 29, 2018

There’s still much to learn when it comes to digitizing business processes, and in particular using automation sprints—those smart, fast, and small efforts you use to boost productivity when a change to enterprise architecture isn’t the right step. Shift 1: Automate with a product mindset.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

OCTOBER 9, 2018

The list of actions companies take is well-developed and documented, and most large companies do the following: Slash energy use and emissions in operations. Engage employees, through awards and incentives, to innovate, find operational savings, and develop products that cut customers’ emissions as well.

Energy 43

Energy Efficiency Government Transportation 43

Harvard Business

OCTOBER 1, 2018

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. Remonetizing Media Consumption. Related Video. Whiteboard Session: How Does Blockchain Work? Ending Marketing Fraud and Spam. in the next years.

Marketing 38

Marketing Advertising Media Video 38

Harvard Business

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 40

Survey Tools Industry Automotive 40

Tsavo Neal

JANUARY 25, 2018

Selling productized consulting. ROI calculator. As a consultant, your product is your advice. He said he did a quick Internet search for ‘ag equipment product design’ and we were in the top few results. Selling Productized Consulting. Search engine optimization. Case studies. Resources page. Creating a bonus vault.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

JUNE 8, 2018

It is clear that the current VP of Marketing, Lindsey Worster, is committed to this principle, as she told me: “We are all about getting the right message, about the right product, at the right time to our customer — targeted, relevant, and authentic communication is our primary goal.”

Retail 29

Retail Engineering Apparel Data 29

Harvard Business

MAY 29, 2018

While this seemed like a small bet for a $165 billion company built on the mass production of vehicles, the deal was scouted, in part, by Jim Hackett, then head of Ford Smart Mobility who has since been elevated to CEO. This van is currently being tested in London ahead of volume production in 2019.

Transportation 28

Transportation ROI Metrics Productivity 28