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Why CEO’s Hire Consultants and Coaches: The REAL Value They Bring with Brad Rex

Consulting Matters

Today, Brad is the CEO of EHOME Counseling Group, a nationwide virtual mental health counseling business. He is a strategic and operational leader, having led strategic planning, finance and business development teams for these companies, as well as leading large operating units of over $500 million and $1 billion in revenue.

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The goal trap for small businesses

Asamby Consulting

These goals can be tracked through metrics that gives continuous feedback such as OKR, MBO, etc. These metrics are like receiving a score in a video game, which allows everybody to know if they are going in the right direction. Though the metrics may not contain the same level of information.

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Top Power Skills Every Organizational Consultant Needs

Consulting Matters

It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. I only realized how powerful my proactive advocacy skills were once I led a mastermind group's final session. The people strategy is about the WHO.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? Related Video. And customers can tell.

Metrics 31
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How to Improve Your Finance Skills (Even If You Hate Numbers)

Harvard Business

The most important concepts to grasp are “how to measure profitability, EBITDA, operating income, revenue, and operating expenses,” he says. Related Video. See More Videos > See More Videos > Tackle the balance sheet. ” Focus on key metrics. The Refresher: Net Present Value.

Finance 28
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Uber Shows How Not to Apply Behavioral Economics

Harvard Business

As Noam Scheiber writes in the Times article, “Employing hundreds of social scientists and data scientists, Uber has experimented with video game techniques, graphics and noncash rewards of little value that can prod drivers into working longer and harder — and sometimes at hours and locations that are less lucrative for them.”

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How HR Can Become Agile (and Why It Needs To)

Harvard Business

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Related Video.

Agile 28