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The appraisal is dead. Long live the appraisal.

The Management Centre

Old fashioned? On a recent training course, a participant explained to me that the annual process is not valued by his team of 20 gas safety engineers in a housing organisation. To perform in their job they must keep abreast of regulations, understand current policies, keep their qualifications up to date and ensure they meet KPIs.

Fashion 98
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9 Talent Management Questions to Test If You are On the Right Track

LSA Global

If you truly want to attract, develop, engage and retain a high performing workforce, you have to break through talent management barriers – outmoded ways of thinking about talent in old-fashioned and ineffective ways. 75% or more of teams meet their performance goals. Use Training Measurement to Improve Adoption and Accountability.

Talent 41
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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs. Better insights = happy customers Luke Lee, CEO of PalaLeather , a fashion company and retailer, agrees that customer insights are essential. “Our

Data 29
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5 Practical Ways to Engage a Geographically Distributed Workforce - SPONSOR CONTENT FROM DATASTAX

Harvard Business

If you want a distributed culture, it’s not going to happen by accident. When we decided to take a “distributed first” approach to meetings, not everyone was comfortable with the idea. For example, each week we have an extended leadership meeting with 12-14 participants in nine cities, half of whom may be co-located.

Talent 29
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PR Agencies Need to Be More Diverse and Inclusive. Here’s How to Start.

Harvard Business

In January, fashion retailer H&M came under fire for an advertisement featuring a young black boy in a green hoodie bearing the words “coolest monkey in the jungle.” Most agencies admitted they were focused on attracting diverse talent but had not been dedicating resources to establishing an inclusive culture.

How To 30
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The Swedish CEO Who Runs His Company Like a CrossFit Gym

Harvard Business

He’s the CEO and self-titled “Head Coach ” of Björn Borg, the Swedish sports fashion company named after the tennis star. After class, Bunge explained his sports-meets-work philosophy when we met for lunch at an elegant Thai restaurant. Henrik Bunge is one such leader. “Take a football player.

Sports 28
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How One Hospital Improved Patient Handoffs for the Long Term

Harvard Business

Surgeons, anesthesia providers, nurses, technicians, and other providers in the perioperative unit were required to undergo training on the program. The core idea was that managers and staff would systematically work together to change their behaviors and work processes, rather than working in a limited and idiosyncratic fashion.