1 to 1

MAY 26, 2022

For instance, by providing faster, more accurate reporting and analysis, a BI tool could identify bottlenecks in a contact center and help refine operational processes to improve customer support. An outlier model can also be used to predict fraud by highlighting outliers in financial transactions or insurance claims.

Data 26

Data Tools Sales ROI 26

Harvard Business

JULY 19, 2017

Without building on the basis of a digital operating model, there is no way to ensure alignment among a company’s digital initiatives. Operational excellence, customer intimacy, or product leadership — successful companies excel in one dimension and perform well in the others. Digital transformation requires new strengths.

Enterprise 28

Enterprise Insurance Insurance Agile 28

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2% for laggards.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic. Corporate culture.

Metrics 30

Metrics Study Cash Flow McKinsey 30

Harvard Business

MAY 16, 2017

This was Sasha’s summary: Department Administrator – Efficiency Expert – Staff Manager - Crisis Handler. Initiated contact with Director, staff, students, and faculty to minimize disruption of department’s operations. Also selectively acquire companies and unify their disparate cultures and systems.

Transportation 46

Transportation Real Estate Financial Operations 46

SkillQuo

OCTOBER 10, 2018

One of the ways the government, insurance carriers, and employers hope to bring down costs is by making consumers better at shopping for their healthcare. Services include STD testing, vaccinations, microbial culture tests, and other preventive health tests. RETAIL CLINICS. This could force other retail pharmacies to respond.

Healthcare 53

Healthcare Insurance Insurance Retail 53

Harvard Business

NOVEMBER 29, 2018

At Salt Lake City-based Intermountain Healthcare , ensuring the alignment of all these things to provide extraordinary care requires a constant regimented focus across our 23 hospitals, 170 clinics, and 850,000-member health insurance plan. On the business side, the escalation process has provided improved visibility into operations.

System 38

System Healthcare Metrics Operations 38

Harvard Business

NOVEMBER 22, 2017

Our research involved a detailed cross-case analysis of five major corporations operating in Australia over 10 years, from 2005 to 2015. As one senior manager in a major insurance company acknowledged, ‘Look, that was all a nice thing to have in good times but now we’re in hard times. We get back to core stuff.”

Energy 28

Energy Case Interview Insurance Insurance 28

Harvard Business

MAY 15, 2018

However, these cross-functional groups often bump up against misaligned incentives, hierarchical decision-making, and cultural rigidities, causing progress to stall or action to not be taken at all. For example, simple shifts in a few behaviors can yield as much as 18-24% more time for collaboration. High performing organizations are 2.5

Agile 52

Agile How To Efficiency Groups 52

Harvard Business

FEBRUARY 22, 2017

AHT is a culture killer. As Jill Stevens, national customer service leader at Westfield Insurance told us, “We thought AHT might rise after we removed it from the reps’ scorecards, and it did initially, but within three months it declined and so did our escalations and callbacks.

Metrics 34

Metrics Video Fashion Report 34

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

JUNE 8, 2017

We’ve found three main obstacles to realizing analytics’ full value, and all of them are related to people, not technology: the organization’s structure, culture, and approach to problem solving. An example of this was the data science team, made up of repurposed actuaries, at a national auto insurance company.

Methodologies 28

Methodologies Data Analysis Retail 28

The Nonprofit Consultant

OCTOBER 5, 2010

Every operation is and will remain a collection of regularly repeated processes. In any economy, non-profits need to run efficiently. Over time, dedication to CI dispels these concerns and starts weaving CI into the organizational and cultural fabric. At its essence, CI is a repeatable process for improving processes.

Nonprofit 45

Nonprofit Data Tools Insurance 45

Harvard Business

JUNE 23, 2017

At its worst, this can breed a toxic culture. Consider Zenefits, a provider of efficient online employee benefits services for small and medium-size companies. If these are the rock stars of business — surrounded by the best investors, boards, and advisers — what about the rest?

Talent 38

Talent Company Culture Bain 38

Harvard Business

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. Tens of millions of Americans, most with health care insurance, have never had appropriate screening for colon cancer.

Guidelines 28

Guidelines Information Technology Information Technology Healthcare 28

Harvard Business

OCTOBER 10, 2018

Capitec gets many things right in terms of its strategy, including its market positioning, internal operations, and organizational culture. The bank serves these customers through a network of highly efficient physical branches. Yet three things stand out that enable it to grow and prosper. Resisting revenue temptations.

Banking 28

Banking Industry Insurance Insurance 28

Management Consulted

APRIL 6, 2014

PWC INTERVIEW AND CULTURE. While PwC is a global brand in the professional services industry, each member firm in various locations around the world are locally owned and operated and subject to the laws of their geographic jurisdictions (which makes sense, because some countries require this of accounting firms). Industries.

PricewaterhouseCoopers 221

PricewaterhouseCoopers IBM GBS Case Interview Interviews 221

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. In addition, the Care in Place team met with a leader at a large insurance company that insures 45% of Atrius Health’s elder population. Protect the work.

Case Interview 28

Case Interview Insurance Insurance System 28