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Do Ethics Still Matter?

Effective Managers

Is Ethics even a thing anymore? This is where abiding by a code of professional conduct and ethics gets difficult. Do ethics stop at the profit and loss statement, or do they extend to the end-result of the intervention? Did any CEOs or Executives in the banking industry wake up one morning and decide to defraud their customers?

Ethics 52
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The Transformative Power of AI in Business

Tom Spencer

As a result, businesses are able to provide recommendations that simultaneously enhance customer satisfaction and increase sales revenue. Risk Management and Fraud Detection AI plays an increasingly crucial role in risk management and fraud detection , particularly in industries such as banking, insurance, and cybersecurity.

Data 147
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What You Can Do to Improve Ethics at Your Company

Harvard Business

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Volkswagen. and the U.K.,

Ethics 31
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Wells Fargo and the Slippery Slope of Sales Incentives

Harvard Business

The settlement stems from the bank’s employees allegedly opening more than 2 million bank and credit card accounts without customers’ permission. ” That speaks to why they did this in the first place: To meet sales quotas and earn incentives. .” Will eliminating sales goals do it?

Sales 28
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8 Reasons that May Cause You to Loose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 78
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Is AI Technology on the Verge of Displacing Humans?

Effective Managers

Much of the highly proceduralized work of bank tellers has been replaced by automated tellers and online banking. For example, the sales manager of a sales team leaves the organization. That best salesperson doing level 1 sales may have been ideally suited to following the sales procedures. Obviously not.

Ethics 59