Banking Ethics Process Improvement Sales 
Tom Spencer
MARCH 21, 2020
One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.
Tom Spencer
MARCH 21, 2020
One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.
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