Harvard Business

DECEMBER 29, 2016

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Cross-cultural differences. Volkswagen. and the U.K.,

Ethics 36

Ethics Company Emotional Intelligence Study 36

Harvard Business

SEPTEMBER 20, 2016

The settlement stems from the bank’s employees allegedly opening more than 2 million bank and credit card accounts without customers’ permission. ” That speaks to why they did this in the first place: To meet sales quotas and earn incentives. .” Will eliminating sales goals do it?

Sales 28

Sales Ethics Banking Insurance 28

Harvard Business

OCTOBER 6, 2016

The post-scandal scrutiny of Wells Fargo’s culture has so far focused on the high-pressure sales environment that drove employees to create as many as two million fake accounts. The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely.

Leadership 34

Leadership Banking Ethics Culture 34

Harvard Business

FEBRUARY 7, 2017

The Wells Fargo fake accounts scandal drew a lot of media attention, particularly around the intense pressure on staff to meet sales goals. But far less attention has been paid to how the bank actively discouraged whistleblowing. Some employees even claimed that they were fired for calling the internal ethics hotline.

Ethics 28

Ethics Management Banking Sales 28

Management Consulted

AUGUST 1, 2013

Corporate and Institutional Banking. Retail and Business Banking. This fits hand in hand with their culture of treating new hires as potential Partners, offering them opportunities early on to engage in important projects. Wealth and Asset Management. Public Policy. Corporate and Finance and Advisory.

Oliver Wyman 201

Oliver Wyman Interviews Mercer NERA Economic Consulting 201

Harvard Business

DECEMBER 1, 2016

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. How do you go about infusing your company culture with more empathy?

Company 28

Company Ethics Methodologies Metrics 28

Harvard Business

AUGUST 29, 2018

million and profit from the sale of shares acquired as part of an incentive scheme. In Australia, where I live, we have been watching a Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The inquiry has seen bank staff put customer interests well behind their own. million last year.

Banking 32

Banking Financial Operations Culture 32