Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.

Leadership 112

Leadership Training Training Airlines 112

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 39

Airlines Video Operations Policies 39

Harvard Business

NOVEMBER 14, 2017

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. customers in order to boost sales. A little later, the U.S. marketing team offered the same promotion to U.S. Polaroid, for example, was a pioneer in digital photography.

Strategy 34

Strategy Strategy Strategy& Film 34

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. You are trained on how to get into a CEO’s mindset within a lifetime of an engagement while being an outsider. That’s how I become interested in consulting.”

Consulting 204

Consulting Case Interview Interviews Engineering 204

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Recognize the need for personalized sector-specific training.

Industry 28

Industry Survey Training Training 28