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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.

Banking 78
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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

Figure 1 : Innovations from NASA will help the US meet its sustainable aviation goals. This includes not only commercial airlines, but also cargo planes and military aircraft. There are a few ways that airlines are attempting to reduce emissions, from decarbonization to electrification. The Aviation Market.

Trends 88
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Manufacturing Companies Need to Sell Outcomes, Not Products

Harvard Business

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. A piece of machinery to meet a product need? This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes.

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Pepsi, United, and the Speed of Corporate Shame

Harvard Business

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

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A Tool for Balancing Your Company’s Digital Investments

Harvard Business

This situation exists because, believe it or not, a lot of organizations lack any mechanisms to help them actively manage the evaluation, selection, monitoring, and adjustment of digital investments to achieve clearly defined business results while meeting clear risk and return expectations.

Tools 28
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Why consulting?

Management Consulted

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. No other occupation offers you an insight into corporate strategy or operations in such a short time. Having had a glimpse of this world, I decided to leave academia and apply to consulting firms.”