Seth Godin Blog
AUGUST 17, 2019
Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. ” There’s an alternative. ” Because it’s all true.
Harvard Business
JULY 9, 2018
But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.
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Harvard Business
OCTOBER 12, 2016
Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.
Consultant Ninja
JUNE 4, 2009
Scientists/Professors/Engineers Research is shared publicly, published papers, conferences, teaching universities Military Officers Army War College, joint training exercises, officer exchange programs, published books Auditors/Accountants FAS rulings, journals, filings with the SEC. So there you go. June 6, 2009 at 7:16 AM. Post a Comment.
Harvard Business
AUGUST 2, 2018
Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. People do not need to know how to fly a plane to be able to spot sensible new airline routes. They are “trained” to spot patterns using an existing set of data inputs and outputs.
1 to 1
AUGUST 31, 2020
What if contact center associates were instead proactively identifying solutions in a methodical, strategic approach that improves efficiencies, increases cost savings, and increases customer satisfaction?
Harvard Business
APRIL 4, 2018
Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. Companies can incorporate these skills into leadership training or coaching. Recent public scandals demonstrate what lack of humility can do in a public setting.
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