Retail Bank Operational and Digital Leaders Reap the Rewards
BCG
MAY 9, 2016
Article Tuesday, May 10, 2016. At the heart of the benchmarking are core operational metrics. These include full-time employee (FTE) productivity by activity mix, cycle time, and degree of automation as well as an assessment of the bank’s digital maturity—for example, the functionalities available through various digital channels.
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