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How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. Pursue mastery in business development if you can (aka sales).

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. We offered a similar exercise for wireless service customers. We found similar results for wireless carriers. But how valuable is it really? from March 2015 to April 2016.

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Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly. Not even the most knowledgeable human clerk can do that. It''s well worth a play.

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Using IoT Data to Understand How Your Products Perform

Harvard Business

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. For example, Procter & Gamble has had an electronic toothbrush with wireless sensors for two years.

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Thinking lifetime (don't break the chain)

Seth Godin Blog

Make the sale, cut your costs, move on. When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. The traveling salesman, the carnival barker and the old-time businessman can hit and run. Subscription.

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Even Life-Saving Innovations Don’t Sell Themselves

Harvard Business

Develop and fund a sales and marketing capability from the outset. Omada also provides free online demos, wireless weigh-ins, and online profiles so participants can track and share their progress, increasing the likelihood that prospective participants will learn about the program by seeing others using it.

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How to Know Which Digital Trends Are Worth Chasing

Harvard Business

In the online realm, Amazon’s experiment with its Echo wireless speaker technology – also known as Alexa – has the potential to turn the cumbersome online checkout process on its head. For guests who have time, they can also book services such as spa treatments or chat with hotel staff to get help with dinner reservations.

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