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How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. Pursue mastery in business development if you can (aka sales).

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. We offered a similar exercise for wireless service customers. We found similar results for wireless carriers. But how valuable is it really? from March 2015 to April 2016.

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Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

Advances in sensors, wireless networking, voice recognition and design prototyping are enabling us to build the smart retail robots that can autonomously navigate through stores, help communicate with customers to understand what they need and locate it quickly. Not even the most knowledgeable human clerk can do that. It''s well worth a play.

Retail 78
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6 Digital Trends Are Poised to Transform How We Work - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Artificial intelligence (AI) is already in use throughout the web and increasingly within the enterprise, handling everything from initial call screening for sales prospects to scheduling. Artificial intelligence. Chatbots are evolving into more complex virtual assistants, interacting with humans to replace phone calls, emails, and texts.

Trends 31
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Your Biggest Cybersecurity Weakness Is Your Phone

Harvard Business

Executives are wrestling with managing a proliferation of devices, protecting data, securing networks, and training employees to take security seriously. Employee data was cited by 37%, followed by wireless access of networks at 34% and bring-your-own-device efforts at 29%.). Educate employees and upper management.

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How to Handle Work When Your Child Is Sick

Harvard Business

Working parenthood in and of itself presents a massive logistical and emotional challenge, and when your child is unwell, that challenge ramps up significantly: How do you explain to your boss that you can’t make it to the big sales meeting? Cancel the monthly sales trip? Take turns with your partner covering at home?

How To 28
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What Does Whole Foods Get from Amazon? Alexa, for Starters

Harvard Business

For all its troubles, Whole Foods still delivers higher returns on assets and sales than Amazon does.). Before synergies can be realized (the proverbial 1+1=3), the entities have to act as one and govern their joint activities well (1+1=1 is the management equation, you might say). Can Alexa sell Whole Foods’s inventory?