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How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. Pursue mastery in business development if you can (aka sales).

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. We offered a similar exercise for wireless service customers. We found similar results for wireless carriers. But how valuable is it really? from March 2015 to April 2016.

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Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

The future of shopping has arrived Retail Robotics is an exciting and fast growing new market and Fellow Robots is at the forefront. OSHbot Articles The Wall Street Journal reports Newest Workers for Lowe’s: Robots The LA Times says Robot sales clerk? Not even the most knowledgeable human clerk can do that. It''s well worth a play.

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Even Life-Saving Innovations Don’t Sell Themselves

Harvard Business

Most businesses wouldn’t survive without driving demand for their products or services, either through marketing and advertising or through involving users so deeply in the design of the product that word of mouth spurs adoption. Develop and fund a sales and marketing capability from the outset.

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Using IoT Data to Understand How Your Products Perform

Harvard Business

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. This truth could be very different from what the company thought it was or was marketing it as.

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What Does Whole Foods Get from Amazon? Alexa, for Starters

Harvard Business

For all its troubles, Whole Foods still delivers higher returns on assets and sales than Amazon does.). Can the stores be transformed into cashierless, wireless purchasing markets ? These pairs have different markets, different brand profiles, and different online skills. Can Alexa sell Whole Foods’s inventory?

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How to Handle Work When Your Child Is Sick

Harvard Business

Working parenthood in and of itself presents a massive logistical and emotional challenge, and when your child is unwell, that challenge ramps up significantly: How do you explain to your boss that you can’t make it to the big sales meeting? Cancel the monthly sales trip? Take turns with your partner covering at home?

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