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Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

HOW TO READ THIS WHITE PAPER This white paper is divided into five sections. Sections one and two of the white paper provide a contextual understanding of what is meant by organizational culture and modern organizational culture challenges. Modern leaders are asking, can organizational culture be changed?

Culture 52
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Mergers & Acquisitions: The Importance of Creating a Shared Culture

Organizational Talent Consulting

HOW TO READ THIS WHITE PAPER This white paper has five sections. The white paper starts with understanding culture and a summary of the role of culture in organizations. The white paper ends with a discussion of the significant benefits of creating a shared culture and a conclusion.

Culture 52
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5 Capabilities You Need As a Digital Consultant in 2023

Comatch

If you’re not into podcasts, reading white papers and reports is another great way to brush up on your knowledge. If you’re unsure where to start, you can begin by listening to popular technology podcasts like Ted Tech , a16z , or Innovating with Scott Amyx.

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S-Corp Owners: Is Your Salary Reasonable?|Women In Consulting.

Women in Consulting

Learn more » White Papers & Resources: Empower Event Participants with Social Media Success with Independent Fundraising Events Nonprofit Social Media Strategy The Blackbaud Index of Charitable Giving Nonprofit Industry Research » view all white papers. © 2012 Blackbaud, Inc.

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Intelligent automation vs. RPA: Avoid these common mistakes

1 to 1

Contact center leaders often use intelligent automation tools to automate processes, business operations, and manual tasks, reducing the amount of human intervention needed to complete repetitive tasks. Intelligent automation is a proactive part of an organization’s digital transformation.

Tools 26
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Get the conversation right: Chatbot vs. messaging

1 to 1

For your contact center operations, this can be beneficial by deflecting lower value Tier 0 and Tier 1 interactions, while also delivering 24/7 customer support at scale. Self-service is powered by intelligent automation capabilities that deliver seamless support, with skills-based routing to contact center associates only when needed.

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Analytics Training Isn’t Enough to Create a Data-Driven Workforce

Harvard Business

These centers should be “owned and operated” by highly competent individual contributors with relevant expertise. Competency centers can be established by any type of focus area and require a lead, members, and a sponsor. Build certification into your training.