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Want a Data-Driven Organization? Start with Your Talent Strategy

Organizational Talent Consulting

There is a high demand for employees with data analytics skills, and it is very challenging to source, recruit, and retain those who possess these analytical attributes. Resources include physical assets such as equipment, tools, and human resources. Culture Lever #6 : How leaders recruit, promote, and excommunicate.

Talent 82
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ESG’s Impact on Professional Services

Prudent Pedal

How firms use ESG to position their businesses is of strategic importance to a firm’s brand, demand generation, client relationships, recruiting, and culture. According to Forbes, “The Davos Manifesto highlighted a set of 22 quantitative core ESG metrics and then added a more advanced phase two aspirational set of 34 metrics.

Metrics 76
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3 Major Forces Disrupting and Transforming the Professional Services Landscape

Progressus

Businesses are increasingly embracing tools that allow them to adapt to changing conditions. Firms are also able to source talent with some help from AI solutions, while cloud-based collaboration tools mean they’re not limited to hiring local candidates. Digital agility. Technology enables greater agility.

Data 52
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6 ways to renew (and stick to!) your CX vows

1 to 1

Some common sources of customer and experience friction include: Gaps in your internal data or limits to the insights you can gain from it, high frequency points of journey abandonment, and ill-equipped tools or outdated customer channels. Where are existing tools letting your customer service agents down?

Metrics 26
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EX = CX: How to create a thriving gigCX model

1 to 1

Companies can also recruit brand advocates or domain experts as gig workers, creating a highly informed and passionate service experience. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results. In this case, customer satisfaction or effort scores are more relevant.

How To 52
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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

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A Commercial Pilot’s 2-Year Plan to Break into Consulting

Management Consulted

I got a part-time job in a retail store, and in my downtime I just started a learning a lot of the tools necessary in order to be a producer/project manager in media. So I started searching for programs that consulting firms recruit from. Georgia Tech is a program that two firms recruit from that I would be interested in.