Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk.

Metrics 45

Metrics Engineering Operations Sales 45

LSA Global

DECEMBER 19, 2018

For many who are more used to keeping plans, information, and finances close to the chest, such openness is at first uncomfortable. When coworkers know clearly what each of their teammates is doing, they can be far more efficient and productive within their own realm of responsibility. Productivity.

Culture 31

Culture Company Metrics Finance 31

Harvard Business

DECEMBER 7, 2017

These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. In both cases, social and environmental metrics matter for the business’s financial success. Index funds can be a force for sustainable capitalism.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. Many of these metrics are disclosed in Facebook’s financial statements. However, how those metrics translate into revenues remains a mystery to external investors.

Financial 28

Financial Report Company Metrics 28

Harvard Business

JUNE 1, 2016

Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track. For the leader of an asset building company, most of these dimensions would revolve around the efficient production and management of physical goods. Uncover the core beliefs that motivate these behaviors.

Industry 28

Industry Metrics Transportation Strategy 28

Harvard Business

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 28

Enterprise Metrics Retail Productivity 28

MishTalk

JANUARY 21, 2014

Today''s information technology allows a multinational company to position research, marketing, finance and managerial jobs to anywhere. It increases growth potential through higher efficiency. Both manufacturing blue-collar jobs and most white-collar jobs have become global. It doesn''t bring benefits.

Information Technology 74

Information Technology Information Technology Financial Policies 74

Harvard Business

OCTOBER 3, 2018

The language of finance and accountability has become a bit intoxicating, given the tools that marketers have today that we didn’t have 20+ years ago. They have different strategic priorities; they are held accountable for new, shared metrics; they spend more time with cross-functional peers.

Advertising 28

Advertising Agile Marketing Meeting 28

Harvard Business

APRIL 20, 2016

If I could choose one meeting effectiveness tip that would make almost all teams more efficient it would be to schedule a regular overflow spot on the calendar. These topics are time-sensitive and require a forum where they can be efficiently raised, discussed, and resolved. Fifth, plan for overflow.

Meeting 28

Meeting Operations Efficiency Leadership 28

Harvard Business

NOVEMBER 16, 2016

When care is delivered with less dignity, compassion, or efficiency than it should be the experience can easily be perceived as negative, even if the care is successful in strictly clinical terms. Correct care is not some absolute invariable value.

System 28

System Healthcare Financial Construction 28

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

NOVEMBER 23, 2016

Within a few years, we had dramatically turned around the organization’s finances, performance measures, and market share. The Clinical Operations team focused on “throughput” bottlenecks in order to improve how efficiently patients could be moved through the system from intake to discharge.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

DECEMBER 20, 2018

CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. The EVP of sales liked the easy-access dashboard to report on metrics and the forecast. They try to address more objectives than are reasonable for any software system. It’s sales management.

Sales 44

Sales Metrics How To Tools 44

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 36

Metrics Efficiency System Development 36

Harvard Business

JULY 13, 2016

Identify the right metrics. In the digital membership economy, the metrics best apt to indicate success are more likely to be around member churn and engagement. For finance, short-term revenue gains do not justify poor treatment of members. I joined Netflix for access to great content in an efficient way.

Cash Flow 28

Cash Flow Survey Metrics Accenture 28

Harvard Business

OCTOBER 11, 2017

To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. The visual management board.

Management 28

Management System Data Tools 28

Organizational Talent Consulting

AUGUST 7, 2023

Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009). A quick walk through a parking lot looking at the similarity of cars reveals a need for organizations to move beyond making incremental improvements.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

FEBRUARY 8, 2018

History suggests that the main way information technology changes management is through changes in how information is gathered: the large-scale analysis of Operations Research reflected painstaking data collection around a few metrics, which were transferred to punch cards. How organizations are changing.

Change Management 43

Change Management Management Software Productivity 43

Harvard Business

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. But so did my peers, whether or not they had children, partners, or aging parents. It was just the industry and firm norm.

Boston Consulting Group 43

Boston Consulting Group Study Conference Survey 43

Progressus

OCTOBER 25, 2023

For example, finance teams must be able to draw on information from the entire business – projects, operations, sales, marketing, HR, along with external sources that put internal data in context – to make decisions quickly. Progressus allows for efficient task tracking and completion to determine which team members are the most productive.

Data 52

Data Agile Tools Talent 52