Education Metrics Operations Training 
Clarity Consultants
APRIL 26, 2023
Instructional designers are professionals who focus on creating and delivering learning products, such as company training and coursework for educational institutions. Education and communication are both critical components. Instructional designers plan for a variety of visual elements relating to the training.
Harvard Business
FEBRUARY 14, 2017
The United States has thousands of workforce development and training programs, run by the public, social, and private sectors. According to the Georgetown University Center on Education and the Workforce , spending on programs in the U.S. That requires successful training programs, which means we need to know which ones work.
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Harvard Business
OCTOBER 17, 2018
Even though medical institutions have designated “leadership” as a core medical competency , leadership skills are rarely taught and reinforced across the continuum of medical training. Residents should not be allowed to progress in training without achieving pre-specified proficiency in these areas.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Eliminate waste from operations. And the contact center industry is not exempt.
Harvard Business
MAY 24, 2017
Jess was trained as a Six Sigma Green Belt. Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. Here’s how it works.
Harvard Business
DECEMBER 1, 2016
One large media organization faces large incumbent players and operates in a market that is growing quickly. Rather than using traditional top-down management practices, the company organized itself into small business units, each of which operates in a local geography. We call this operating structure the “network of teams.”
Harvard Business
DECEMBER 17, 2018
Inspired by John Kotter’s dual-operating structure model, we asked all of these employees to maintain their “day jobs” within the established hierarchy, while also using 5-10% of their time to work on fast-cycle, informal innovation projects across silos. More than 600 were selected. Three key insights.
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