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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Vishnu Patel, a respected cardiologist who’d just given his notice. “Everyone is always very polite in these interviews, but I need your honesty,” Amrita told him.

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Why CEOs Can’t Dance Redux

Rick Conlow

Consider GM as a case study. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. CEOs focus on data, facts, figures, and metrics. Customer loyalty generates sales growth and profit. Customer loyalty comes from an exemplary customer experience.

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7 Traits that Unlock the Powerful Presence of Servant Leaders

Rick Conlow

Their study’s methodology included a questionnaire and case studies. In fact, research shows that purpose-driven businesses excel in a variety of business metrics better than others. He describes that you master the context of leadership by not just doing things right, but more importantly doing the right things.

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Revitalize Your Creativity with a Content Calendar

Chad Barr

Here’s its first attempt: Day Theme Content Day 1: Marketing Monday Maximizing Digital Outreach Share insights on the latest digital marketing trends and how they can be implemented to reach new audiences. Include real-life examples and case studies to illustrate the potential impact.

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How to Increase Your Influence at Work

Harvard Business

In your quest for influence, talk about how your ideas will benefit the entire organization and how “we” will see value. Case Study #1: Stay current and build relationships with your colleagues so that you understand what motivates them. Use “I” too much. Her efforts paid off.

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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci. What kind of metric do you use to measure that in terms of compensation based on great client work? My first two books were about how to be a great consultant. I’m very excited to have Ron Carucci joining us.

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How to Improve Your Finance Skills (Even If You Hate Numbers)

Harvard Business

The most important concepts to grasp are “how to measure profitability, EBITDA, operating income, revenue, and operating expenses,” he says. ” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success. It just takes effort,” he says.

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