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Why CEOs Can’t Dance Redux

Rick Conlow

A finance executive said this of the decades-old corporate attitude, “We are GM. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. Do you want to benchmark your career with the habits of extraordinarily successful people? Even today, GM has record recalls.

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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot. One people analytics team in an engineering company was struggling to help develop the company’s managers, for example.

Culture 54
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Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow

The second dimension represents the maturity levels based on the Capability Maturity Model developed by the Software Engineering Institute (one of the most popular and widely-accepted models of organizational maturity assessment). Let’s take a look at these levels. . Level #1: Initial process.

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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Youtuber and former NASA engineer Mark Rober illustrated the power of connectivity with a science demonstration, releasing thousands of balloons at once to earn a spot in the Guinness World Book of Records. So often, we design something that works for HR or finance or technology and guess what? It doesn’t work for employees.” “How

Report 26
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Pettis on Strains in China's Banking System; Avoiding the Fall

MishTalk

While the benchmark deposit rate was officially lowered from 3.00% to 2.75%, the upper limit that banks can pay for deposits remained unchanged at 3.30%. It may seem strange to have both a benchmark rate and a “floating range” that establishes a cap, instead of just setting a cap, as was the case until very recently.

Banking 71
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Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases

MishTalk

While Brazil, Russia, India, China and South Africa were the engines of global growth following the financial crisis in 2008, emerging markets now pose a threat to world financial stability. Turkey’s central bank refrained from raising benchmark rates this week, fueling concern that it will be difficult to finance current-account deficits.