Rick Conlow

JANUARY 2, 2023

Yet, their work cultures produce 85% disengaged employees. By not dancing, CEOs cost their companies billions of dollars of lost employee innovation, productivity, and customer service. A finance executive said this of the decades-old corporate attitude, “We are GM. Even today, GM has record recalls.

Study 88

Study Emotional Intelligence Leadership Finance 88

1 to 1

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Data 29

Data Apparel Automotive Balance Sheet 29

1 to 1

MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. So often, we design something that works for HR or finance or technology and guess what? Stoker said during a briefing with analysts, media, and investors. “So

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

MAY 5, 2016

This painful decision cost tens of thousands of jobs but proved strategically, organizationally, and culturally essential to the company’s future success. Cable companies enviously and despairingly benchmark Netflix and Amazon to learn how they quasi-autonomously cultivate subscribers and binge viewers.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

MAY 8, 2017

How successful has the company been at creating new products, services, and business models? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Core r epositioning.

Methodologies 53

Methodologies Culture Metrics Company 53

Tom Spencer

MAY 15, 2014

Deloitte Consulting offers a broad range of services including Pricing & Profitability Management, Enterprise Cost Management, M&A, Enterprise Sustainability, Finance Transformation, Governance Risk & Regulatory, Health Care Reform, and Infrastructure Transformation. Edgar, Dunn & Company. Website: edgardunn.com.

Oliver Wyman 76

Oliver Wyman Strategy Strategy Strategy& 76

Confessions of a Consultant

FEBRUARY 10, 2019

Final Countdown: For this final blog I’ve taken the liberty to select two topics (a) Improving your personal performance (b) developing a highly productive organisation. You benchmark best practices, stealing ideas shamelessly from clients and competitors. In my experience it’s never about sectors or product type.

Engineering 40

Engineering Benchmarking Course Productivity 40