Harvard Business

AUGUST 29, 2018

There’s still much to learn when it comes to digitizing business processes, and in particular using automation sprints—those smart, fast, and small efforts you use to boost productivity when a change to enterprise architecture isn’t the right step. Shift 1: Automate with a product mindset.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

DECEMBER 20, 2016

And this is not just the superconsumers outside your organization who are passionate about your products and services. And they’re sure to have great ideas about how to improve your products and business. “The learning curve in any industry is steep, but it is particularly so in the airline industry. .

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

NOVEMBER 14, 2017

” Metric obsession. In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. Believing that users would want hard copies, they added digital technology to instant cameras, instead of creating a new product not requiring film.

Strategy 37

Strategy Strategy Strategy& Film 37

Harvard Business

AUGUST 26, 2016

Learning to control their own emotions at the behest of the airline became such second nature to the flight attendants that they began to manage their feelings in their personal lives in a similar fashion. The company claims a 10% improvement in customer satisfaction for users of its product. Consider faces, not numbers.

Study 28

Study System Guidelines Fashion 28

Harvard Business

SEPTEMBER 7, 2017

Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. (A Digital share.

Metrics 28

Metrics Airlines Comparison Methodologies 28

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

APRIL 20, 2016

That doesn’t mean that you should stop delivering your current products or services. Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 28

Software Company Intellectual Property Airlines 28

Tsavo Neal

JANUARY 25, 2018

Selling productized consulting. As a consultant, your product is your advice. He said he did a quick Internet search for ‘ag equipment product design’ and we were in the top few results. What were the KPI’s or metrics achieved to show that the project was a success? Selling Productized Consulting.

Consulting 68

Consulting Advertising Case Interview Conference 68