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IMC USA 2017 Conference Open for Registration!

IMC USA

Register Today for the 2017 IMC USA Consulting Conference! I am pleased to announce the IMC USA 2017 Annual Consulting Conference: Building Your Practice and Adding Value for Clients. Connect, Learn, Grow at IMC USA Conference 2017! Our 2017 Conference Venue. Learn more at our conference web pages. About the Conference.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

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When Selling, Ask Questions, Rank Your Prospects … and Listen!

Emerson Consulting Group

Too often otherwise good sales reps fail because they just haven’t learned to stop talking and start listening. The objective of basic sales questions is to identify what your prospect actually wants. By asking more questions and listening even more, you can take any sales conversation to a higher level. By Ken Lizotte CMC.

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Purchasing Managers Have a Lead Role to Play in Cyber Defense

Harvard Business

firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. Key suppliers should have to meet performance and training standards and then should be regularly assessed to ensure that they are meeting them.

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If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages

Harvard Business

In 2017, according to Fung Global Retail and Technology, there were nearly 7,000 store closing announcements , the second-largest number since 2000. You need knowledgeable employees who are cross-trained to manage customers’ needs wherever they arise. Take a retailer that makes 15% pretax income.

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Why Write and Publish Business Articles? For 5 Good Reasons!

Emerson Consulting Group

Published articles are high-level sales tools. Retirement benefits thoughtleader Dan Cassidy makes it a practice to show up at every sales meeting with a briefcase filled with reprints of his many published articles. Sales of your book increase as a result. Publishing articles can lead actually WRITING to a book!

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Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Equipment and technology — such as scan guns, refrigerators, and training or scheduling software — that frequently breaks down, forcing employees to spend hours on the phone with help desks or just go without critical equipment for days or weeks. Take-home pay. More than hourly wages, workers care about take-home pay.

Retail 29