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Recruiters You Should Meet to Staff for Success

Harmonious Workplaces

Retained search firms and recruiters play a crucial role in attracting and retaining human capital in organizations across cultures (Allen & Vardaman, 2017). However, I have found that the best results came from working with highly motivated, strongly competent, and extremely ethical recruiters who own and operate small businesses.

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7 Ways to Improve Operations Without Sacrificing Worker Safety

Harvard Business

During my years at OSHA, where I served as the Assistant Secretary of Labor from 2009 through the beginning of 2017, I received several reports of safety system failures at DuPont facilities. The reality is that virtually all workplace injuries are preventable, and safety management and operational excellence are intimately linked.

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One Reason Mergers Fail: The Two Cultures Aren’t Compatible

Harvard Business

Amazon’s 2017 acquisition of Whole Foods was met with a lot of fanfare. and scale up after its recent declines in sales and market share. The two companies may have seen value in capitalizing on each other’s strengths, but they failed to investigate their cultural compatibility beforehand.

Culture 41
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4 Ways to Improve Your Leadership Communication Effectiveness

Organizational Talent Consulting

18% reported a failure to close a sale. Cultivate Your Cultural Agility. Culture is one of the most potent forces in business. Today's leaders face a growing number of cross-cultural differences when working with customers and employees. I experienced the importance of cultural agility early in my career.

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A Look into Microsoft’s Data-Driven Approach to Improving Sales

Harvard Business

Companies are beginning to utilize their employees’ behavioral data — generally known as people analytics — to better understand and improve their sales operations , with strong results. Microsoft, where we work, is no exception, and B2B sales is one of the areas where we are seeing the most value.

Sales 28
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How Netflix’s Content Strategy Is Reshaping Movie Culture

Harvard Business

This is how Blockbuster used to operate, at least when it came to mainstream domestic films. As Netflix and other streaming platforms continue to grow and emphasize exclusive content, we risk losing pieces of our cultural memory — forgetting about some of the classic films that define a generation.

Film 40
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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

How To 26