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Unleashing Technology, Media, and Telecom with Digital Transformation

BCG

Report Thursday, October 27, 2016. Companies in the technology, media, and telecommunications (TMT) sectors are in the vanguard, bringing these new opportunities to market—even as their legacy businesses are threatened by them. This is an era of disruption. Still, they are subject to massive dislocation and attack.

Media 40
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The Most (and Least) Empathetic Companies, 2016

Harvard Business

As the newly released 2016 Empathy Index demonstrates, empathy, which is about understanding our emotional impact on others and making change as a result, is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee. This year we added a carbon metric. billion ($1.39

Company 28
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Digital Technologies Raise the Stakes in Customer Service

BCG

Focus Wednesday, May 18, 2016. In many ways, digital technologies have had polar-opposite impacts for consumers and companies: For consumers, life has been simplified and empowered by devices such as smartphones and innovations such as social media. Worse yet, they have difficulty defining the right metrics to measure success.

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What You Need to Know About Globalization’s Radical New Phase

BCG

Article Wednesday, July 20, 2016. For instance, the growth of global gross domestic product (GDP)—one of the traditional metrics of globalization—fell from a high of 6% in the 1960s to 3% in 2015. Experts from academia, the private sector, think tanks, and the media point to these indicators as evidence of the end of globalization.

Metrics 40
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Why Companies Can’t Turn Customer Insights into Growth

BCG

Article Tuesday, August 16, 2016. On the left side, record each mention of an internal topic, such as financial or operational performance, plans, metrics, organization, employees, or culture. Despite their best intentions to focus on customers’ needs, many companies spend more time looking inward.

Company 40
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. In 2016, Google is reported to have generated an average of $73 per active user via ads. Remonetizing Media Consumption. Related Video. in the next years.

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How Self-Care Became So Much Work

Harvard Business

It seems likely that the values driving us to be workaholics in the first place are also encouraging us to “optimize” ourselves by using metric-driven “hacks.” Given how readily self-care can turn into self-criticism in this landscape, social media is a vicious trigger.

Study 53