1 to 1
SEPTEMBER 24, 2020
This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. The panelists highlighted how speech analytics can empower inside sales associates. Identify top and bottom performers.
1 to 1
MAY 4, 2020
Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty. However, it has not changed the need for sales teams to produce results. How do I enable a sales environment with at-home sellers? How do I align field sales with inside sales?
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Rick Conlow
MARCH 1, 2023
The worst bosses contribute to poor morale and bad attitudes, which lead to poor productivity, indifferent customer service, lower sales, reduced quality, and poorer overall financial results. Operates with position power. So, keep learning: read leadership books, attend seminars and webinars, and get a personal coach.
Harvard Business
SEPTEMBER 12, 2016
They view the process of collecting direct and more frequent feedback from these stakeholders as the first step in supporting sales representatives, account managers, operations teams and service agents in solving customers’ problems and earning more of their business. How is this different from relying on anecdote and myth?
Rick Conlow
NOVEMBER 29, 2019
To be the best you can be in customer service, sales, leadership, sports, or any other endeavor, you need to change, too. Sometimes that change means operating on yourself! Begin operating on your own situation by simply counting the how many times the letter f appears. Attend webinars every week. Get a degree.
Martinka Consulting
JUNE 18, 2021
Recently Jessica and I attended a webinar put on by investor Tony Cappaert and his guest Sam Rosati, owner of two light manufacturing businesses. Operating experience – Sam said be careful if you don’t have operating experience. Operating experience – Sam said be careful if you don’t have operating experience.
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JUNE 8, 2020
Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.
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