Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 78

Banking Airlines Insurance Insurance 78

Asamby Consulting

DECEMBER 6, 2021

Business consulting services are those services which help organizations to overcome problems in the fields of management, planning, and execution. A strategy consultant will take an overall view of the client's business and market while looking at its allocation of resources, and try to improve the client’s business.

Consulting 52

Consulting Financial Boston Consulting Group Operations 52

Harvard Business

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 30, 2018

They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). Systematically manage apprenticeship.

How To 40

How To Retail Productivity Sales 40

Harvard Business

OCTOBER 29, 2018

Higher wages are also necessary for many companies that are stuck in a vicious cycle of bad jobs, bad operations, bad customer service, low productivity, and high costs. Employees who are not empowered to improve their work or solve customer problems. So, we applaud Amazon’s decision and hope others will do the same.

Retail 35

Retail Operations System Transportation 35

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Career Management. Crisis Management. Project Management.

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.”

Metrics 49

Metrics Engineering Efficiency Operations 49

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. So, I’m not a strict engineer.

Interviews 156

Interviews Company Marketing Operations 156

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. I felt like they got a lot out of it.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

AUGUST 1, 2017

In other words, they’re a terrific medium and mechanism for transitioning traditional managements to platform perspectives. In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. Search improved recommendations; recommendations improved search.

Engineering 28

Engineering Company Data Enterprise 28

Harvard Business

JUNE 20, 2017

Multinational companies operating in Mexico are facing a great deal of uncertainty. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import. Most Mexico country managers believe one of the following scenarios is likely: A long period of populist-driven uncertainty.

Intellectual Property 31

Intellectual Property Industry Marketing Policies 31