Hotels Meeting Operations Sales 
Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.
Harmonious Workplaces
OCTOBER 24, 2023
In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. What a funny place to find wisdom — a hotel lobby shop!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
OCTOBER 13, 2016
According to a study , executives consider less than one-fifth of the meetings they have with salespeople to be valuable. In one study , sellers gave themselves an aggregate grade of B for their meeting preparation, while executive buyers at their accounts provided sellers with a grade of F. Most reps miss the mark. Manage each minute.
Tom Spencer
APRIL 1, 2022
Figure 1 : Innovations from NASA will help the US meet its sustainable aviation goals. If the aviation industry continues down the path of high CO 2 emissions, what will happen when new aerospace markets open: sub-orbital travel, supersonic flight, and space hotels? The test showed no observable operational difference between the two.
Harvard Business
JULY 10, 2018
Key suppliers should have to meet performance and training standards and then should be regularly assessed to ensure that they are meeting them. If one cannot meet sufficient levels of performance, supply managers should be empowered to end the relationship. Limit suppliers’ access to IT systems.
Harvard Business
APRIL 7, 2017
The Chief Operating Officer of one of the world’s biggest banks described the environment that fostered the culture that enabled the Libor and related scandals: “It all begins with the organization’s biggest lie.” So we meet someone and label them as: woman or old or American or rich. ” This lie?
Harvard Business
MAY 8, 2017
Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.
Expert insights. Personalized for you.
31 
Let's personalize your content