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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business

That’s because the “loyalty era” of marketing, as we’ve known it, is waning. market alone, companies are losing $1 trillion in annual revenues to their competitors because they are not consistently relevant enough. In fact, consumer research we’ve worked on at Accenture shows that in the U.S.

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Wearable Technology in Healthcare

Tom Spencer

Based on a recent study by Global Industry Analysts , the global market for wearable medical devices is projected to eclipse $4.5 1 In the United States, the predominant market in this space, it is estimated that roughly 20% of Americans currently own a wearable fitness device. billion by 2020. Potential Benefits.

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How to Build a Better Sales Playbook

LSA Global

Like a playbook in sports that plans for the most frequent and most important in-game situations, a sales playbook is a unique collection of sales scenarios, strategies, plans, tactics, and tools to help a sales team consistently win when the stakes are high. What Is a Sales Playbook? Three Prerequisites to Creating a Better Sales Playbook.

Sales 28
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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Every step of the process was measured, and real-time metrics were easily accessible. But Bernstein and his team observed that when managers were not watching, employees secretly developed and shared better ways of doing the work. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Metrics 37
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How to Build Great Data Products

Harvard Business

The lifecycle of a so-called “data product” mirrors standard product development: identifying the opportunity to solve a core user need, building an initial version, and then evaluating its impact and iterating. Data products are a team sport. Develop the data-savvy of product and business groups.

Data 31
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People Favor Naturals Over Strivers — Even Though They Say Otherwise

Harvard Business

One musician was described as having inborn ability (the “natural”), whereas the other musician was described as having worked hard to develop her ability (the “striver”). The profiles were randomly generated, so any potential alignment between objective metrics (e.g.,

Talent 30
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What Airbnb and Strava Know About Building Emotional Connections with Customers

Harvard Business

The close relationship developed through the farmers’ calls simply would not have been possible using the online platform, with its exclusive focus on the transaction. Their relative value is remarkable across a variety of metrics, such as purchases and frequency of use. How to Identify and Create the Emotional Layer.