Harvard Business
MAY 17, 2018
Now it’s trying to move from a software platform to a robotics lab to build self-driving cars. The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot.
LSA Global
OCTOBER 27, 2021
With so many options available (cognitive tests, software, job samples, interviews, etc.) Leadership Talent Decisions Matter When it comes to leadership, talent decisions are among the most important and fraught with the most risk, bias, and subjectivity.
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Peter Stark
JUNE 30, 2018
We have learned a lot by isolating the Best of the Best Organizations and their leaders to learn what they do differently from their peers in the overall PBS Benchmark. Organizations in the Best-of-the-Best Benchmark are rated 18 points higher when it comes to communicating changes in a timely manner.
1 to 1
MAY 26, 2022
It encompasses data mining, data visualization, performance benchmarking, and descriptive analytics—techniques for parsing data to generate reports, performance measures and trends to reveal insights and make better business decisions. Business intelligence answers the questions, “who are our most valuable/least valuable customers?”
1 to 1
JULY 29, 2022
By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”
Harvard Business
JUNE 12, 2017
” Left unchecked, biases can also shape a company or industry’s culture and norms, says Iris Bohnet, director of the Women and Public Policy Program at the Harvard Kennedy School and author of What Works: Gender Equality by Design. ” Again, software programs that blind the process for you are useful, says Gino.
Harvard Business
MAY 8, 2017
The list includes a health care company that was once near bankruptcy (DaVita), a software firm whose stock price stagnated for a decade (Microsoft), a travel website that faced overwhelming competition (Priceline), a food giant that seemed to lose its focus (Danone), and a steel company that faced new pressure from lower-cost rivals (ThyssenKrupp).
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