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Don’t Be Tyrannized by Old Metrics

Harvard Business

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28
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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What not to do.

Metrics 48
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What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. The broad deployment of digital technology requires rethinking both business and operating models.

Company 28
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The Most (and Least) Empathetic Companies, 2016

Harvard Business

As the newly released 2016 Empathy Index demonstrates, empathy, which is about understanding our emotional impact on others and making change as a result, is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee. This year we added a carbon metric.

Company 28
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Elon Musk’s Unusual Compensation Plan Isn’t Really About Compensation at All

Harvard Business

When I presented that thesis to a room of executives, including in the automotive industry, four years ago, most of them said that this scenario is at best 20 years away, that “Tesla would never be able to produce a solid car,” and that “Lyft and Uber are just for Millennials.” Tesla’s future is uncertain.

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Is Your Company as Ethical as It Seems?

Harvard Business

Compensation should be tied to broad-based outcomes and include things such as customer satisfaction and product knowledge, in addition to success at closing deals. The tightly-controlled automotive company fostered a mentality where the lower ranks faced immense pressure to achieve the company’s business objectives.

Ethics 28
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BTS Group Interviews and Culture

Management Consulted

Aerospace and Automotive. Household Products. Round three is a 45 minute PowerPoint presentation including a SWOT analysis and other metrics for a company of your choosing. Pharmaceutical and Biotech. Marketing & Sales. Research & Development. Manufacturing. Industrial Equipment. Technology. Cloud Computing.

Groups 100