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Shift Your Perspective to Make Business Development Easier

Successful Independent Consulting

I don’t know how to build a pipeline of leads ” or “ I’m not good at sales ” are common refrains. Most of us never had sales training so this concern is understandable, but reframing how we think about business development can turn concern into action. This is true business development: cultivating a relationship.

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Extract those vexing pebbles to ease negative word of mouth

1 to 1

This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization. Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. That pebble in your shoe elicits a yelp and other colorful expletives.

ROI 26
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Your Sales Training Is Probably Lackluster. Here’s How to Fix It

Harvard Business

companies spend over $70 billion annually on training, and an average of $1,459 per salesperson — almost 20 percent more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales training is disappointing.

Sales 32
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Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

1 to 1

This article is published through a partnership with the European CX Organisation (ECXO). Comprehensive Support, and Training: All these complex solution providers focus significantly on onboarding and ensuring their new and existing customers are successfully utilizing their solutions. View the original and learn more about the ECXO.

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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

When it comes to training and workforce development, lots of them. In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. Almost half (49%) said that it was difficult to ensure a return on investment (ROI). For example, in the U.S.

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A Guarantee: The Most Powerful Brand for your Business

The Fearless Marketer

I’m working with a client right now who does high-end sales training. In the course of our conversations, he mentioned that 82% of his clients got a 10:1 ROI on their training investment. Instead, the home page of his site mentioned general ideas about the value of their sales training.

ROI 48
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Elevate Employee Engagement: 5 Critical Leadership Skills

Rick Conlow

Unengaged employees are less productive and lose companies billions of dollars in lost sales, poor customer service and inferior quality. Research by the Jackson ROI Study proclaims that the more genuine recognition you give to employees the greater the impact on the bottom-line. Resources for Your Development.