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"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” Yup, that’s right. Gee, that sounds terrific.

Software 124
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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.

Banking 78
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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52
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Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Higher wages are also necessary for many companies that are stuck in a vicious cycle of bad jobs, bad operations, bad customer service, low productivity, and high costs. When they have an idea for improvement, they are shut down by a manager who is already overwhelmed with all the firefighting she or he has to do.

Retail 33
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How to Beat Mid-Career Malaise

Harvard Business

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 50
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Leadership Development Should Focus on Experiments

Harvard Business

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Underlying this notion was the lack of tangible results that could be attributed to management training. One experiment generated a 2.6%