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Calculating the ROI of Customer Engagement

Harvard Business

A more sophisticated understanding of engagement allows community managers to effectively influence and change it, and even to calculate an ROI for engagement. In 2016, the average community is achieving estimated engagement rates of 50% lurkers, 23% contributors, and 27% creators, according to our 2016 State of Community Management research.

ROI 28
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

In 2016, HubSpot published a research study showing that a majority of Internet users dislike most forms of pop-ups and mobile ads and see online advertisement as intrusive and negatively disruptive. In 2016, Google is reported to have generated an average of $73 per active user via ads. Ending the Google-Facebook Advertising Duopoly.

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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. While investment in AI is heating up, corporate adoption of AI technologies is still lagging. Without support from leadership, your AI transformation might not succeed.

Survey 35
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The End-of-Quarter Sales Rush Costs Companies Money

Harvard Business

companies over nine consecutive quarters (Q1 2014 through Q1 2016). Perhaps you could study the prospect’s S-1 and their CEO’s letter to shareholders to develop an ROI proposition that is uniquely of interest to them. InsideSales Labs, a division of our company, InsideSales.com, recently conducted research analysis on 9.8

Sales 28
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From meeting-heavy to essential meetings only

Asamby Consulting

Newport, 2016, Deep Work: Rules for Focused Success in a Distracted World) This leaves employees with little control over their workdays - which reduces productivity even further. After all, it comes down to the ROI: Do the results that I get out of a meeting exceed the cost of that meeting, i.e. labor cost AND opportunity cost?

Meeting 52
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The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business

As soon as the 2016 election was over, an auto industry group asked the new administration to give them some more wiggle room on aggressive fuel efficiency standards established by the Obama administration. Companies must lobby for escalating prices on carbon everywhere. In parallel, the way companies approach all regulation should shift.

Energy 37
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What Creativity in Marketing Looks Like Today

Harvard Business

Each outbound communication is measured individually for immediate ROI. These members are 2.6 times more likely to stay with Kaiser Permanente two years later. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales.