Remove Management Remove Marketing Remove Sales Remove Wireless
article thumbnail

How to Become a Go-To Person Within a Consulting Firm

Steve Shu Consulting

For one firm I worked for, I came up with “standard” framework approach for doing business plan analyses for municipal wireless deployments. My team also created an approach for doing wireless spectrum valuation. Pursue mastery in business development if you can (aka sales).

article thumbnail

How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. We offered a similar exercise for wireless service customers. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. from March 2015 to April 2016.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Meet "OSHbot" Lowes New Store Helper; Goodbye Retail Associates, Hello Robots

MishTalk

The future of shopping has arrived Retail Robotics is an exciting and fast growing new market and Fellow Robots is at the forefront. OSHbot Articles The Wall Street Journal reports Newest Workers for Lowe’s: Robots The LA Times says Robot sales clerk? Not even the most knowledgeable human clerk can do that. It''s well worth a play.

Retail 78
article thumbnail

What Does Whole Foods Get from Amazon? Alexa, for Starters

Harvard Business

For all its troubles, Whole Foods still delivers higher returns on assets and sales than Amazon does.). Before synergies can be realized (the proverbial 1+1=3), the entities have to act as one and govern their joint activities well (1+1=1 is the management equation, you might say). Can Alexa sell Whole Foods’s inventory?

article thumbnail

How to Handle Work When Your Child Is Sick

Harvard Business

Working parenthood in and of itself presents a massive logistical and emotional challenge, and when your child is unwell, that challenge ramps up significantly: How do you explain to your boss that you can’t make it to the big sales meeting? Cancel the monthly sales trip? Take turns with your partner covering at home?

How To 28
article thumbnail

How Tech Is Transforming Entry-Level, Customer-Facing Jobs

Harvard Business

Takeaways from a survey of more than 800 customer service reps.

Survey 58
article thumbnail

AT&T, Time Warner, and What Makes Vertical Mergers Succeed

Harvard Business

Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. You gain market power, allowing you to price the asset higher than you could otherwise. That leaves synergy.