Harvard Business

APRIL 18, 2017

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 41

Company Metrics Exercises Examples 41

Johanna Rothman

MARCH 28, 2023

Many of these spied-upon people have installed mouse (and keyboard) simulator products. Yes, these products randomly move the mouse to pretend the person is “working.” I'll start with measuring productivity. But no one, on any project or product, works alone. We can't measure a person's productivity.

Leadership 65

Leadership How To Metrics Efficiency 65

Harvard Business

MARCH 22, 2017

Marketers need to master data analytics, customer experience, and product design. This includes the product, the buying process, the ability to provide support, and customer relationships over time. The metrics also changed. The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?”

Marketing 47

Marketing Agile Fashion Sales 47

Harvard Business

MARCH 24, 2017

Compensation should be tied to broad-based outcomes and include things such as customer satisfaction and product knowledge, in addition to success at closing deals. In ethics workshops, employees were specifically warned not to create fake accounts and credit cards to boost sales numbers. If there is a disconnect, that is a red flag.

Ethics 28

Ethics Company Policies Sales 28

Management Consulted

MARCH 22, 2016

The Bridge to BCG and McKinsey Insight workshops offer a comprehensive look at consulting and a great inroad to one (or two) of the most prestigious firms in the world. That’s right, a business style resume that focuses on 3 key areas: Academics, Extracurricular Leadership, and Experience. 1 – Focusing on the irrelevant.

Resumes 100

Resumes Consulting McKinsey Metrics 100

Harvard Business

OCTOBER 5, 2016

Even the most sophisticated psychometrics and people analytics have yet to make leadership development more science than art. I’ve found no better diagnostic for promoting authentic revelations around personal leadership style and substance. The lead-by-example stories executives tell sharpen their leadership brand propositions.

Examples 44

Examples Leadership Enterprise Development 44

Harvard Business

JULY 12, 2017

When masculinity is the metric of success, hitting on women is just another way to keep score. In many organizations, in Silicon Valley and elsewhere, a certain cowboy strain of masculinity prevails, especially at the leadership level. Work is — hard work, with a focus on productivity rather than masculine signaling.

Training 28

Training Training Survey Report 28