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Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture

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This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. The more operational distance, the more organizational siloes. Send-off in style.

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The Impact of Carbon Taxation on Supply Chains in China

Comatch

From an operational and supply chain perspective, many companies have focused on tracking their operations and assets (Scope 1) and their own purchased energy electricity, heating, cooling, etc. Recently, the United Nations Climate Change Conference in Glasgow received a lot of attention from global business leaders.

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Walk in an Agent's Shoes

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Last week, I had the good fortune to moderate a panel discussion on creating memorable customer experiences at inContact''s annual user conference, ICUC 2013.

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Lessons From Events

Martinka Consulting

On November 6 we* hosted our 10 th anniversary “Getting the Deal Done Breakfast Conference” at the Bellevue Club. Besides giving overviews of our respective business we discussed: Strategies and tactics the operating company representatives have used to grow their business. The use of metrics, management reports, etc.

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When It Pays to Collaborate with Competitors at Work

Harvard Business

For instance, Doug shared some new concepts for transforming an insurmountable checklist of requirements into manageable benchmarks and priorities, which he had developed after conducting a comprehensive review of his company’s operations. On January 21, 2018, the teams faced off against each other in their Conference Championship.

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Help Your Team Stop Overcommitting by Empowering Them to Say No

Harvard Business

They were inefficient and difficult for adults to use — and, of course, the adults were the primary operators because the kids got tired of using the equipment after about 15 minutes. PlayPump’s downfall lay in its failure to measure by those metrics, leading them to run headfirst toward catastrophe.

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Show report: CX and EX inextricably linked, with empathy as the glue

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These three individuals from very different walks of life represent just a sampling of the roster of prominent speakers taking the stage at the X4 Summit, the experience management conference hosted by Qualtrics earlier this montha. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We

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