article thumbnail

Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture

1 to 1

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. The more operational distance, the more organizational siloes.

article thumbnail

The Strategic Benefits of Randomized Decision-Making

Harvard Business

In highly ambiguous and challenging contexts, a random approach to decision-making confers a number of advantages.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What / Who Is a Professional Independent Consultant?

Successful Independent Consulting

Rather we operate solo- or micro- businesses. after your business name also promotes the image that you operate a company rather than just doing projects on a freelance basis. Distribute them at conferences and networking events, and give them to people who might hire or refer you. However, LLC or Inc. See Know Your Niche.)

article thumbnail

Real-World Examples of AI in Management Consulting

Tom Spencer

This article will explore some of the most notable examples of AI in consulting, including its use in market research, strategy development, and operational optimisation. Operational Optimisation AI is also increasingly being used to optimise operations.

article thumbnail

Sometimes Doing the Right Thing Involves Risk

Harmonious Workplaces

After the meeting, he called me back into the conference room. However, I also “felt with” the frightened people in the room and read that the situation in that conference room led to a psychologically unsafe situation for the rest of the team. I feel a kindred connection with those who own or operate organizations.

Ethics 98
article thumbnail

Leadership Challenge: Are You Anchored or Adrift?

Makarios Consulting

A dozen senior leaders were sitting around the conference table. If you think you can operate out of two different sets of core values, the truth is that you do not have any set of core values. To realize that vision, his people would need to operate out of a set of shared values. You see, you can’t have two sets of core values.

article thumbnail

Don’t Forget the Heart

Markovitz Consulting

Three days at the AME Conference in Boston showed me that there’s no shortage of skilled, knowledgeable, continuous improvement professionals who can teach their colleagues the intricacies of lean. It wasn’t because she’s such a polished speaker, and it wasn’t due to the huge reduction in inventory levels and space utilization.