How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business

Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies. Gillian Blease/Getty Images.

Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Data Analytics Emerging Trends Extreme Trust Marketing Voice of the Customer customerexperienceecosystem netpromoter Business leaders use a variety of metrics to gauge the financial health and performance of a company.

Stop Chasing Likes: Social Media Success Start with Strategy

Joellyn Sargent

They crave “likes” as a benchmark for perceived success. It ignores strategy. Social media without strategy is simply a hobby, and a time-consuming one at that. I’m not suggesting that Buffer doesn’t have a clear social strategy.

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How to Refocus the Role of the Chief Strategy Officer into a Competitive Advantage


For more insight, see the 2018 Chief Strategy Officer Benchmarking Study from Strategy&, PwC's strategy consulting business Four ways to help your CSO create value.

How To Help Ensure Strategy Scorecards Don’t Fail You

Steve Shu Consulting

For many strategy engagements, a lot of attention is paid to the detailed analysis framework. For example, should a benchmarking framework be used? Regardless of strategy technique, one key output of these efforts is often a scorecard summary.

Why Your Strategy May Fail

LSA Global

Do You Know Why Your Strategy May Fail? Not all strategies lead to results…even the best laid plans may not yield the outcomes you hope for. Only 10 Percent of Strategies Get Fully Executed. 9-out-of-10 strategies fail to meet expectations.

Capabilities, not costs, should inform banks’ IT-outsourcing strategies


A benchmarking study points to the need for an expansive view of IT-infrastructure management. Our Insights

Strategy and general business consulting firms in Australia

Tom Spencer

Strategy and general business consulting firms in Australia 2012. THE list of strategy and general business consulting firms is part of the full list of consulting firms in Australia : Tier One – Global. Pacific Strategy Partners. Pacific Strategy Partners. About.

10 Strategies to Increase Retention and Engagement

Peter Stark

Here are 10 strategies to create an environment where employees are motivated, engaged and love coming to work. If you work for a leader who has built a culture with the previous 10 engagement and retention strategies, the chances are you would not leave for a mere 6 percent.

2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. This list will be of interest to you if you live in Sydney (or you would like to live in Sydney), and: you want to become a strategy consultant, or.

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

Sponsored by Accenture Strategy. The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot. When they brought that data-driven story to the front lines, suddenly a platitude was transformed into a useful benchmark that got the attention of managers. Kenneth Andersson for HBR.

Core Values: What Matters Most?

Joellyn Sargent

The debate about “core values” tends to surface when it’s time to revisit strategy, especially when an organization decides to dust of its vision and mission statement. Benchmark against them. Leadership Managing Strategy leadership management strategy

You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

Harvard Business

Or it could be indirectly, as Opower does in giving people benchmarking data on energy usage to foster conservation and efficiency. Different companies can pursue quite different platform strategies based on what kinds of capital they choose to network together. Growth strategy Business models Social platforms Digital ArticleThe success of platform companies like Airbnb, Amazon, and Netflix has led to envy bordering on despair for their competitors.

Mind Your Mission

Joellyn Sargent

I just returned from a strategy workshop in New York City with the iconic Dr. Alan Weiss. During the course of two-days with some of the top consultants in the world, we dug deep into best practices for developing strategies for businesses of all shapes and sizes.

Quote Your Consulting Billing Rate with Confidence

Successful Independent Consulting

Benchmark so you know your rate is reasonable. I said I could do an assessment, strategy, and plan in three to four weeks and my rate was $225 an hour. Or do they need someone to assess, submit recommendations, and/or create the strategy? ID 46944176 © Dundja | Dreamstime.

Three Areas for Action by Wealth Managers


For 14 years, BCG has conducted a proprietary benchmarking survey of wealth management providers from all over the world, running the spectrum from small boutiques to the world’s largest wealth managers—and covering multiple business models, from onshore to offshore and from banking to brokerage.

Marketing is Not a Faucet

Joellyn Sargent

The strategy is done, plans are made and vendors are lined up to help with execution. The passion, drive and focus that makes a successful executive can translate into an impatience that doesn’t mesh well with some marketing strategies.

Plan Strategic Changes Carefully

LSA Global

Sometimes you need to adjust your strategy due to shifts in the marketplace. You may have been hired to fix things but too dramatic a change in strategy is not always wise in the first 100 days. What benchmarks need to be put in place? Plan Strategic Changes with Great Care.

Preparing for Increased Call Complexity in the Contact Center

1 to 1

Indeed, while volume in every digital channel continues to grow for customer service, contact centers have seen call volumes decrease by 12 percent, according to the 2016 Global Contact Centre Benchmarking Report conducted by Dimension Data.

Are You Charging Enough?

Joellyn Sargent

If your offerings could be considered a commodity or comprise items that come from a manufacturer, you’ve got benchmarks. Sales pricing strategy value Don’t Give Away Your Profits. Pricing pain. We’ve all had it. What’s billable? What’s value add?

ROI 141

The “Smart Society” of the Future Doesn’t Look Like Science Fiction

Harvard Business

To set an aspirational but realistic target, we created a benchmark that combines the best attributes of these advanced digital nations. Second, with the benchmark as a composite, no single nation achieves it and yet each of the five countries’ progress toward the ideal can be assessed in terms of performance against the benchmark. The benchmark is aspirational and yet feasible. These strengths show in the benchmarking analyses above.

A Stunningly Simple Secret to Improve Sales Success

Joellyn Sargent

As a result of this exercise, Mary developed a short checklist to benchmark prospects against her “ Ideal Client Profile.” Marketing Sales marketing strategy sales sales effectiveness

Sales 158

Why CEOs Hate Trade Shows

Joellyn Sargent

Set benchmarks for how quickly you’ll work through leads, and create a method to report back on the results. If the firm you work with doesn’t provide these services and you don’t have in-house staff with the capabilities, consider engaging a marketing consultant to create your event marketing strategy and help you with trade show execution. Small Business Marketing Start-Up Marketing StrategyBoondoggle or Necessary Evil?

ROI 118

Management Consulting versus Investment Banking

Management Consulted

3) Business knowledge – typically broad exposure across different topics like strategy, operations, organization and several areas where you’ll have expertise.

Why Consulting: The 2019 Ultimate Guide


For instance, you have consulting within Business Strategy, Marketing, IT, Management and so on. If you’re in doubt about how much you can earn, look at the benchmarks for your specific title and industry. Marketing and Sales strategy. Growth Strategy. Growth Strategy.

Does Your Company Have What It Takes to Go Global?

Harvard Business

When asked why their strategies failed, managers who were so confident about the positive external factors at work often point to negative external factors they hadn’t fully anticipated, such as shifting market conditions, unexpected channel complexity, and aggressive competitors.

What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Competitive strategy Economy Recession Sales & Marketing Sales Pricing Technology IT Digital ArticlePhotographer is my life./Getty Getty Images.

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Unrealistic Expectations – Part II – Gotcha!

Martinka Consulting

Let’s say that the historical (benchmark) standard for the pricing of a business of a certain size and in a certain industry is four times pre-tax profit. Paying a moderate amount over the benchmark price is fine (10%). Business Buying Exit Strategies In February I wrote about business sellers’ unrealistic expectations when it comes to what they think their business is worth.

Interview with Pat Kramer CEO of BDO Canada On Future Of Work

Cheryl Cran

BDO is changing this and in today’s environment our leaders have to be deeply aware and use that awareness to build strategies. Through the last year we have been articulating the need for focus and engaging our leaders in strategies to move forward.

China Renews Commitment to Global Easing Party; US Tightening by Force


China’s central bank cut benchmark interest rates for the sixth time this year in a bid to support an economy which is forecast to grow at its slowest annual rate in 25 years. The PBoC said on its website that it was lowering the one-year benchmark bank lending rate by 25 basis points to 4.35

Your Company Needs a More-Radical Board of Directors

Harvard Business

First, directors face a real challenge in making sure that protection and alignment of key governance and risk management issues doesn’t crowd out equally important dialogue around strategy and operations. I’m not against benchmarking and norming.

When ‘Best Practices’ Backfire

Harvard Business

Freek Vermeulen, an associate professor of strategy and entrepreneurship at the London Business School, argues that too many companies are following so-called best practices that are actually holding them back. That’s why, he says, organizations should avoid benchmarking and instead routinely test their business practices before there’s a problem.

China Declares War on Currency Speculators; Interbank Yuan Rates Spike to Record High 13.4%


The overnight CNH Hibor, a daily benchmark for offshore renminbi interbank lending, hit a record-high 13.4 per cent on Monday, up from 4 per cent on Friday and the highest level since the benchmark was launched in 2013.

HR’s Role in Building High Performance Organizations

Confessions of a Consultant

Benchmarking. Spend time (phone/net/in person) benchmarking the best in class sites in Ireland and internationally. Take the top team through a robust strategy/personal planning session. Ensuring HR adds real Value.

Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business

Ever since the idea of strategy came to the business world in the early 1960s, the goal of differentiation has been paramount. This is a change from the differentiation strategies of the past. Our recommendations include: Be skeptical of benchmarking.

Can we rely on LIBOR? - Tom Spencer consulting blog

Tom Spencer

Bremmer highlights the importance of LIBOR by explaining that it is “a key benchmark rate that affects the price of $350 trillion worth of securities and loans around the world.” Business Strategy. About. Book Shop. Archive. Definitions. Helpful Links. Quotes. Subscribe.

How to manage knowledge in a consulting firm

Killer Consultant

How did this benchmark value get calculated exactly? I have seen tremendous success with two search strategies: a) walking around. Whoever gets this question right, wins. I am only slightly exaggerating. Of course, you need the best people.