article thumbnail

How Advanced Analytics Is Changing B2B Selling

Harvard Business

From targeted online advertising to more precise recommendation engines, consumer markets are bursting with innovation around machine learning and advanced analytics. The service provides benchmarks and insights to ensure sustainable, cost-effective improvements in blast performance. Marcus Winther/Getty Images.

B2B 28
article thumbnail

How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

Even though we were following the typical playbook — posting open positions on job boards that specialize in attracting candidates from underrepresented groups, sponsoring events, giving scholarships, and training our employees on inclusion and hidden bias — we weren’t seeing progress. Native American, 18.1%

Company 44
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

Booz, Business Engineering Service; Edwin G. Most recently, Booz & Company acquired Management Engineers , based in Dusseldorf, Germany. We call what eventually became Booz affectionately, “the firm” because it went through so many name changes till it became what it is now. Booz Surveys; Booz, Fry, Allen & Hamilton; and more.

article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
article thumbnail

How to Think Differently About a Flexible Workforce - SPONSOR CONTENT FROM CATALANT

Harvard Business

companies can’t fill their open positions, according to a McKinsey Global Institute study that found that analytical, engineering, and management roles are the hardest to fill. ” Managers should be trained on managing scope, launching teams, and providing feedback and coaching to individuals they do not formally control.

Talent 36
article thumbnail

4 Habits of People Who Are Always Learning New Skills

Harvard Business

In this era, micro-learning — engaging with online learning tools when and where it’s convenient — is becoming a much larger part of the training and development scene. Set a golden benchmark. Of course, that benchmark will change as you develop. Get synchronous. But there’s also a downside.

article thumbnail

What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Those behaviors can serve as the basis of training, reinforced daily by front-line managers. Training on such behaviors, consistently reinforced by managers, can lift the productivity of lower performers. Automate account management.

Sales 47