Markovitz Consulting
MAY 1, 2019
You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” Yup, that’s right.
Tom Spencer
MARCH 21, 2020
A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Technology issues and bad processes are a common issue among large well established companies. Shifting employee attitudes.
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Tom Spencer
MARCH 21, 2020
A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Technology issues and bad processes are a common issue among large well established companies. Shifting employee attitudes.
Progressus
NOVEMBER 10, 2023
The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Are project operations, sales, customer service, etc. Do process improvements support strategic objectives?
Tom Spencer
JUNE 10, 2014
The brain will focus on what’s important and ignore the rest, and the part of your brain that does this is called the Reticular Activating System (also known as “what you’ll be Googling during your lunch break today after you finish reading this article”). Introducing the RAS and how it works for you (and sometimes against you).
Harvard Business
OCTOBER 29, 2018
For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements. Raising the minimum wage won’t make any of these obstacles go away. Career paths.
Harvard Business
AUGUST 30, 2018
Productivity (revenue divided by expense) increased by 20% year over year (far more than the 9% increase in revenue that the control group stores averaged); customer satisfaction increased by 11% (the control group saw it decrease by 4%); and sales increased by 8% (the control group saw only a 2% increase).
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