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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

Sponsored by Accenture Strategy. In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise. Insight Center. Competing in the Future.

Culture 54
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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

In today’s data-centric digital landscape, intelligence is central to any business strategy, especially as we look towards 2024. Critical success factors (CSFs) represent the key areas or conditions you need to master for your business strategy to be successful. How are you currently using data to optimize processes?

Agile 52
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How to Beat Mid-Career Malaise

Harvard Business

If these strategies don’t have their desired effect, it could be a sign that you need to make a dramatic move , Johnson says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.” Finances were a consideration.

How To 52
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Don’t Neglect Your Customers During a Merger

Harvard Business

Sponsored by Accenture Strategy. They will also likely be hypersensitive to every process change. A deal team is made up of professionals covering all aspects of the integration, including experts from business operations, legal, tech, and finance. Insight Center. Competing in the Future. Create a dedicated deal team.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Write the blog posts that help customers help themselves such as “How to do X-common-goal in our app,” or “How to set up x feature” Bonus: these articles will make your sales people very happy. What not to do. Don’t get distracted by shiny things. What not to do. Don’t get distracted by cost reduction.

Metrics 47
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Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. The goal must be a global patient engagement strategy. Geisinger’s approach consists of both cultural evolution and new processes.

System 28
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. While few SMMs entertain offshoring strategies, they do, increasingly, compete globally. Invest in hardware startups and scale-ups.